Content Pillars & Voice Guide
Strategic content categories and tone guidelines
DaisyAI Content Pillars
The Five Pillars
1. UM Industry Pain (um-industry-pain)
Focus: Problems in utilization management that DaisyAI solves
Topics:
- Prior auth delays and patient outcomes
- UR nurse burnout and turnover
- Manual chart review inefficiency (20-30 min per case)
- Payer-provider friction
- Regulatory burden (CMS rules, state mandates)
- Appeal rates and denials
Voice: Empathetic, insider knowledge, "I've seen this firsthand"
2. AI in Healthcare (ai-in-healthcare)
Focus: How AI transforms clinical workflows responsibly
Topics:
- Human-in-the-loop design philosophy
- Why we don't replace clinicians
- HIPAA compliance for AI systems
- Accuracy vs speed tradeoffs
- Trust and transparency in AI
- Structured output over black-box LLMs
- Citation-backed determinations
Voice: Thoughtful, balanced, technically credible
3. Product/Demo (product-demo)
Focus: DaisyAI features, wins, and capabilities
Topics:
- 7 specialized AI agents
- Document processing demos
- Workflow improvements
- Time savings (20-30 min → 2 min per case)
- Feature launches
- Customer success (anonymized)
Voice: Confident but not salesy, show don't tell
4. Founder Journey (founder-journey)
Focus: Building a healthtech startup authentically
Topics:
- Lessons learned
- Technical decisions and pivots
- Fundraising stories
- Team building
- Personal reflections on healthcare
- Why we started DaisyAI
Voice: Vulnerable, honest, relatable
5. Research/Data (research-data)
Focus: Industry data, studies, and original insights
Topics:
- UM industry statistics
- AI benchmark results
- Policy analysis (CMS, state regulations)
- Market trends
- Academic research summaries
- Our own accuracy/performance data
Voice: Authoritative, data-driven, educational
Voice Guidelines
Overall Tone
Professional, direct, founder-authentic
Do
- Write like explaining to a smart colleague
- Use specific numbers and examples
- Acknowledge complexity and tradeoffs
- Share genuine insights, not platitudes
- Be opinionated when you have conviction
Don't
- Corporate jargon or buzzwords
- Overpromise or hype
- Sound like a press release
- Be preachy or self-congratulatory
- Generic AI excitement without substance
Platform Adjustments
Twitter:
- Punchy, hook-first
- Thread-friendly (break up longer takes)
- Hot takes welcome
- Engage with replies
LinkedIn:
- Professional narrative
- Industry context matters
- Can be longer/more nuanced
- First line is critical (before "see more")
Substack:
- Deep dives, longer form
- Educational structure
- Can include technical detail
- Build email relationship