Baystate Health
Type: Not-for-profit integrated health system (largest in western MA) HQ: Springfield, MA Employees: ~13,000 Scale: 5 hospitals (900+ beds), flagship is 716-bed academic medical center + Level I trauma Affiliation: Academic affiliate of UMass Chan Medical School Financials: Lost money 2022-2024. Met budget for first time in 6 years in 2025.
Prior Relationship
None. New org, never contacted.
C-Suite
| Name | Title |
|---|---|
| Peter Banko | President & CEO |
| Scott Lichtenberger, MD | COO |
| Yvonne Cheung, MD, MPH, MBA | CMO & Chief Quality Officer |
| Clara Guixa | Chief Information & Digital Officer |
| Beth O'Brien | Chief Transformation Officer |
| Howard Goldberg, MD | VP, Clinical Informatics |
| Raymond McCarthy | SVP, CFO |
What's Going On
- Survival mode: Four rounds of layoffs since Nov 2024 (~392 positions). Outsourcing functions.
- Financial pressure: Medicare/Medicaid volume up, reimbursement inadequate. ACA subsidies expiring.
- Chief Transformation Officer role: Beth O'Brien hired specifically to improve profitability and operations.
- 117 positions cut this week (Feb 2026) — actively restructuring right now
Who to Email
Beth O'Brien — Chief Transformation Officer. Her mandate is explicitly to cut costs and improve operations. UM automation is a direct cost lever. She'd route to clinical (Dr. Cheung) for validation.
Caveat: Organization under severe financial stress. Could mean (a) they desperately need efficiency tools, or (b) they have zero budget for new vendors. Approach with sensitivity — lead with ROI, not features.