MultiCare Health System
Type: Not-for-profit integrated health system HQ: Tacoma, WA Scale: 13 hospitals, ~25,000 employees, $6.5B revenue, presence across WA/OR/ID/MT/AK
Prior Relationship
None. Never contacted. Clean slate.
C-Suite
| Name | Title |
|---|---|
| William Robertson | President & CEO (since May 2024) |
| Todd Czartoski, MD | Chief Physician Officer (since June 2025) |
| David Knoepfler, MD, MBA | SVP, Chief Clinical Officer (joined 2025 — owns AI and data governance) |
| Florence Chang | EVP, COO |
| Casey Hossa | SVP, CIO |
What's Going On
- AI-forward: Xsolis partner since 2017 for AI-powered UM — saved $8M+, cut case review time by 150%. First to pilot Xsolis generative AI for appeals.
- Ambience Healthcare selected as enterprise ambient AI partner (2026) after head-to-head eval with 550+ clinicians. Rolling out to 1,500 clinicians.
- CCO role with AI mandate: Knoepfler hired expressly to own AI and data governance system-wide — board-level priority.
- Targeting one-third of 16M people in Pacific NW — scale play requiring technology infrastructure.
Who to Email
David Knoepfler, MD, MBA — SVP, Chief Clinical Officer. Hired to own AI and data governance for the system. Closest to the AI/UM operational intersection. Fallback: Todd Czartoski (Chief Physician Officer).